If you don't feel it's a good fit, we ask you to discuss this honestly with the client, letting them know that we are happy to offer them a session with another therapist of their choice (at our expense).

You will then need to inform us of the details of this decision in your clinical update on the site. Please explain why you feel the client should be re-referred, what you see as their main presenting issue, and what approach(es) you think would work best for him or her.

Note that you are not permitted to refer a client to another therapist outside of our platform.

If a client is not willing to be referred to another therapist, or there isn't another suitable therapist available, we will refund the cost of the session to the client (at no cost to you).

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