If your client or therapist account has previously been fully deleted, you would need to create a new account.
If you are unsure if an old account still exists, please contact us at [email protected] from the email address that would be listed on the account so we can check that for you.
If you are a therapist, and your account is not currently live, please see our article here, or you can find more information and contact the team via the My Profile option in the live chat in your therapist account.