This would depend on the reason your account is not currently live. If you have previously been contacted by Harley Therapy regarding your Profile being paused, the reason should be included in any correspondence about this. To prepare for reactivation, please ensure any details mentioned in emails or messages from the team have been updated, including accreditation details, calendar availability, session fees, etc.
The most common reasons for profiles being paused by the team are accreditations or availability not being correct or updated when requested, but we would recommend reviewing any correspondence from us in the first instance to ensure any requested updates have been made, or to check if there are any other issues related to your account. To prepare for reactivation, review and update your calendar to reflect only the sessions you currently have available to book. Additionally, please align your session fees with those listed on other public profiles or websites to maintain consistency if these do not already match.
If you have been notified of any issues with your Stripe account, either by the Stripe team or the Harley Therapy team, those issues will need to be resolved prior to your account being reactivated. If your Stripe payouts or payments have been deactivated, this will automatically pause your Harley Therapy account to avoid clients receiving errors when trying to submit payments and book sessions. We have more information about this scenario and how to rectify the issue here.
Please note that it can take a while for updates to your Stripe account to pull through to Harley Therapy - once you have made changes, please let the team know so we can keep an eye on that, however, you can still update the rest of your Profile in the meantime.
If you contact the team once you have updated the details requested, we can then reactivate your account (or let you know why your Profile has been paused if you are unsure). When contacting the team, please confirm that you have completed all necessary updates, including updating calendar availability and accreditations etc. This proactive approach will help speed up the reactivation process.