If you have already tried to merge accounts, but you are receiving an error - please see our article here. 

As the client login system allows you to identify yourself using a phone number or an email, it is possible to inadvertently create two accounts on our system.

After booking a session, you will be asked to finish adding your account details, including adding an email or mobile number depending on which has not yet been added to your account.

If an account already exists with the email or mobile number you are trying to add, then you will see a message similar to the one below :

To fix this, click on the link that says avoid duplicate accounts and merge them together.

You will then be presented with the Account Merge page shown below :

Enter the phone number or email of the other account that you are trying to merge (in the example above this would be the phone number).

Then click on Begin Merge.

You will then be asked to enter a passcode which will be sent to the email or phone number you just entered.

Once you enter the passcode you received, click on Continue and the merge process will start. If there is information already saved in the existing account, you will be asked to confirm which information you'd prefer to keep :

Once you are happy that the correct information will be used for the merged account click on Confirm Merge to complete the process, and finish adding any remaining missing details to your account : 

If you are continuing to receive an error, please contact the team so we can resolve this for you. Please ensure you share your email address and mobile number so we can locate both of your accounts and resolve that as soon as we receive your message. 

We have further information here on how you can resolve this if you are contacting the team outside of working hours. You can also use a different phone number or email for the second account as a temporary option (we will still be able to update the account with your preferred details for you once the team are available). 

Please note - you will not be able to merge two accounts which are both attendees of the same sessions. So, for example, if you have booked a couples session and you are trying to merge the accounts of both attendees, you will receive an error. In this situation, please contact the team, sharing the preferred account details for both partners.