If you have two accounts that you have tried to merge, but you are encountering an error, you can contact the team via the live chat or by emailing [email protected] so we can resolve this for you. Please make sure to note both your mobile number and email address (or addresses) so we can locate the accounts. 

You can also try logging out of the account you are currently logged into (link to log out at the bottom of the website), before logging back into the other account to try the merge process from that account instead, as this may resolve the issue.