If you have two accounts that you have tried to merge, but you are encountering an error, you can contact the team via the live chat or by emailing [email protected] so we can resolve this for you. Please make sure to note both your mobile number and email address (or addresses) so we can locate the accounts. 

You can also try logging out of the account you are currently logged into (link to log out at the bottom of the website), before logging back into the other account to try the merge process from that account instead, as this will often resolve the issue.

Please note, you will not be able to merge two accounts which are both attendees of the same sessions.

So, for example, if you have booked a couples session and you are trying to merge the accounts of both attendees, you will receive an error.

In this situation, please contact the team, sharing the names (first + last) and the preferred account details for both partners. Please also confirm who's payment card was used to pay for the session so we can ensure this remains in the correct partner's account. 

If you are trying to merge accounts where one person has paid for sessions on behalf of someone else, this will also result in an error.

In this scenario, please contact your therapist or the Harley Therapy team if the attendee would like to take over the payments for their sessions so we can update the bookings accordingly. 

Alternatively, if an email or mobile number has been saved to the wrong person's account, the team can also update this for you if you let us know the correct details.