All Collections
Paying, Cancelling & Vouchers
Using Workplace Session Vouchers
What happens if my therapist is not the best fit for me when I have used a Workplace Voucher?
What happens if my therapist is not the best fit for me when I have used a Workplace Voucher?
Sophie-Claire avatar
Written by Sophie-Claire
Updated over a week ago

If you have met with a therapist for an initial session, but they are not the best fit for you, then we will cover the cost of an initial session with a different therapist for you under our guarantee for clients. 

The guarantee means that you do not miss out on your full session entitlement. If you meet with a new therapist, the initial session with them will be covered by Harley Therapy, with the remaining sessions covered by your Workplace Voucher Code, meaning you receive the same number of sessions with your new therapist as you would have done if you originally began sessions with them. 

If you feel it would be best for you to meet with a different therapist, please contact the team via the live chat or by emailing [email protected] so we can arrange this for you. ​

Did this answer your question?