Harley Therapy Platform

Sophie-Claire

Iain

Paying, Cancelling & Vouchers

How can I cancel my session?

Changing or rearranging my appointment time

How can I rearrange my upcoming session?

I signed up but I want to cancel my account, how do I do it?

I literally just paid but now need to cancel – is it too late?

Cancellations & Rearrangements

Refunds, Cancellations and Rearrangements

What is your refund policy?

Changing your payment details, removing your card details, payment failures

How do I update my payment card details?

How much are therapy sessions from therapists on harleytherapy.com

How much does your service cost?

What are the service fees and therapy session fees for clients?

What are the Harley Therapy Platform fees?

Why do I have to pay in advance for my session?

Paying for initial sessions, payment process for follow-up sessions, and payment failures

How do I pay for my session?

Do you send me proof of payment?

Why do I have to pay for an appointment I missed?

Can I buy a gift certificate for someone else?

When will I receive my refund?

Payment & Refund Queries

How to book an Initial Session with a Workplace Voucher Code

How do I use a Workplace Voucher for a Follow-up Session?

What happens if my therapist is not the best fit for me when I have used a Workplace Voucher?

What does my Workplace Voucher Code cover?

What are the Cancellation and Rearrangement Policies when using a Workplace Voucher code?

Using a second or third additional voucher code

I have another Workplace Voucher Code to use

Using Workplace Session Vouchers

Find answers and get help from Intercom Support and Community Experts

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Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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