As long as you are at least 48 hours before your session start time, you should login in to your account, select the upcoming session date and time, and press ‘cancel’. A full refund will be issued if you have paid and if a payment would have been taken (e.g. it was not your first session with that therapist) this will no longer be collected.

Less than 48 hours before an appointment you may still cancel the session but you will not receive a refund.

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