We aim to be the best online platform for the best therapists, and are rigorous at maintaining this reputation. Your profile might be removed from our listings for any of the following reasons:
- three or more occasions of not responding to new booking requests within four hours
- three or more occasions of cancelling client bookings with short notice
- consistently receiving less than three stars in client feedback
- taking a client off-platform
- accepting payment direct from a client
- failure to inform us of any investigations by your professional body or other agencies
- if we are contacted by external authorities over malpractice
- if we believe our clients' best interests are not being served.
This list is subject to revision and may change from time to time based on our continued monitoring of therapist performance data.