Help for therapists

Questions and answers for current and prospective therapists

Iain avatar Sheri Jacobson avatar Krystal Williams avatar
94 articles in this collection
Written by Iain, Sheri Jacobson, and Krystal Williams

How to offer five charity-funded sessions to NHS workers

HEROES and Harley Therapy Platform have partnered up to offer NHS workers a total of six free counselling sessions each
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Written by Krystal Williams
Updated over a week ago

How to offer discounted or low-fee sessions for clients

How to set up a different session cost for a specific client, offer reduced fees or income-based fees - without changing your standard rates
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Written by Krystal Williams
Updated over a week ago

How to add phone and online sessions to your profile and working times

Add remote session locations to your availability in under one minute
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Written by Krystal Williams
Updated over a week ago

How to mark my vacation in my calendar so that I do not receive new bookings on these dates

Add one-off unavailable times and dates to your calendar
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Written by Krystal Williams
Updated over a week ago

Offering free support sessions for frontline workers

Find out what the criteria is for clients receiving one-off free support sessions, how to offer free support sessions for NHS staff and more
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Written by Krystal Williams
Updated over a week ago

How to remove in-person availability from your working times

Turn off the ability for clients to book in-person sessions with you by removing this option from your calendar (in one click)
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Written by Krystal Williams
Updated over a week ago

Practical tips for therapists offering online and phone sessions

Prepare for remote working with clients online and by phone
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Written by Krystal Williams
Updated over a week ago

How to offer remote online or phone sessions to existing clients only

Create online or phone sessions with existing Harley Therapy clients
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Written by Krystal Williams
Updated over a week ago

What do I do if a client books for an individual session but then attends with their partner?

Converting an individual relationship to a couple
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Written by Iain
Updated over a week ago

If a client's sessions are paid for by someone else how can they start paying for sessions themselves?

Migrating a 3rd party relationship to a first party one
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Written by Iain
Updated over a week ago

How far in advance can clients book a session?

Understanding what notice you'll get for a booking and how to manage this via your preferences
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Written by Iain
Updated over a week ago

Setting up your working locations

Defining where you work and the type of sessions you offer
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Written by Iain
Updated over a week ago

Adding a link to my profile from my own website

How to link to your profile on harleytherapy.com from your own website
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Written by Iain
Updated over a week ago

I have a negative Stripe account balance - how can I fix this?

Your options when your Stripe balance is negative due to sessions being refunded
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Written by Iain
Updated over a week ago

What do I do when I finish work with a client?

How to mark a relationship as ended or hide a client you are not working with in your dashboard
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Written by Iain
Updated over a week ago

Connecting my Google Calendar

Using your google calendar to manage your unavailable times
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Written by Iain
Updated over a week ago

How do I set up my therapist account to allow different client types to book?

Setting different session fees for individual, couples and group therapy and understanding how to manage sessions with more than 1 attendee
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Written by Iain
Updated over a week ago

How to improve my therapist profile

6 simple ways to make your therapist profile stand out from the crowd
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Written by Krystal Williams
Updated over a week ago
Working with clients

Can I advertise in-person sessions to new clients during the COVID-19 outbreak?

Guidance on returning to in-person work and the coronavirus risk assessment required to offer in-person sessions through harleytherapy.com
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Written by Iain
Updated over a week ago

Do clients tend to book for ongoing sessions?

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Written by Iain
Updated over a week ago

What sort of clients does Harley Therapy attract?

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Written by Iain
Updated over a week ago

Can I work with clients more than once a week?

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Written by Iain
Updated over a week ago

Do all my clients come see me in person?

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Written by Iain
Updated over a week ago

How do clients find my profile?

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Written by Iain
Updated over a week ago

What should I do when a client books a session with me?

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Written by Iain
Updated over a week ago

Why am I not getting more bookings?

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Written by Iain
Updated over a week ago

Are there any requirements I must meet during a first session with a client?

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Written by Iain
Updated over a week ago

What happens if a client books with me but I don't feel we are a match?

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Written by Iain
Updated over a week ago

What is the protocol to follow after a session with a client?

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Written by Iain
Updated over a week ago

Do I have direct access to my client?

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Written by Iain
Updated over a week ago

My client has asked for a medical report, letter, etc. How do I arrange this through the Platform?

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Written by Iain
Updated over a week ago

What do I do if a client asks to see my privately?

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Written by Iain
Updated over a week ago

What do I do if a client tries to pay me privately?

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Written by Iain
Updated over a week ago

What do I do if a client finds and contacts me outside of the platform?

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Written by Iain
Updated over a week ago

How do I set up a new appointment for my client?

Adding a manual appointment for an existing client Create a new session Book a session
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Written by Iain
Updated over a week ago

Can I bring an existing client on to the platform?

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Written by Iain
Updated over a week ago

What do I do if a client offers me a gift or a cash tip?

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Written by Iain
Updated over a week ago

What are the rules and boundaries clients are advised of in order to protect your therapists?

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Written by Iain
Updated over a week ago

How does Harley Therapy protect me from clients who overstep professional or even legal boundaries?

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Written by Iain
Updated over a week ago

What do I do if a client threatens me?

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Written by Iain
Updated over a week ago

What are my obligations regarding client records and managing risk?

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Written by Iain
Updated over a week ago