Help for therapists

Questions and answers for current and prospective therapists

Iain Donaldson avatar Krystal Williams avatar
84 articles in this collection
Written by Iain Donaldson and Krystal Williams

What do I do if a client books for an individual session but then attends with their partner?

Converting an individual relationship to a couple
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Written by Iain Donaldson
Updated over a week ago

If a client's sessions are paid for by someone else how can they start paying for sessions themselves?

Migrating a 3rd party relationship to a first party one
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Written by Iain Donaldson
Updated over a week ago

How far in advance can clients book a session?

Understanding what notice you'll get for a booking and how to manage this via your preferences
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Written by Iain Donaldson
Updated over a week ago

Setting up your working locations

Defining where you work and the type of sessions you offer
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Written by Iain Donaldson
Updated over a week ago

Adding a link to my profile from my own website

How to link to your profile on harleytherapy.com from your own website
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Written by Iain Donaldson
Updated over a week ago

I have a negative Stripe account balance - how can I fix this?

Your options when your Stripe balance is negative due to sessions being refunded
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Written by Iain Donaldson
Updated over a week ago

What do I do when I finish work with a client?

How to mark a relationship as ended or hide a client you are not working with in your dashboard
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Written by Iain Donaldson
Updated over a week ago

Connecting my Google Calendar

Using your google calendar to manage your unavailable times
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Written by Iain Donaldson
Updated over a week ago

How do I set up my therapist account to allow different client types to book?

Setting different session fees for individual, couples and group therapy and understanding how to manage sessions with more than 1 attendee
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Written by Iain Donaldson
Updated over a week ago

How to improve my therapist profile

6 simple ways to make your therapist profile stand out from the crowd
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Written by Krystal Williams
Updated over a week ago
Becoming a Harley Therapist

What sorts of therapists work with Harley Therapy?

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Written by Iain Donaldson
Updated over a week ago

Do I have to offer online therapy to be a Harley therapist?

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Written by Iain Donaldson
Updated over a week ago

What elements do I need in place to register with your platform?

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Written by Iain Donaldson
Updated yesterday

Can I still maintain my private practice and be a Harley therapist?

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Written by Iain Donaldson
Updated over a week ago

What is the required investment to list my practice on your platform?

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Written by Iain Donaldson
Updated over a week ago

How will the platform improve my practice?

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Written by Iain Donaldson
Updated over a week ago

Is there a fee if I then decide I'd like to pause or delete my account?

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Written by Iain Donaldson
Updated over a week ago

What are the standards I must adhere to should I choose to be a Harley therapist?

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Written by Iain Donaldson
Updated over a week ago

What could result in Harley Therapy removing a therapist from their site?

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Written by Iain Donaldson
Updated over a week ago

What are my privacy obligations?

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Written by Iain Donaldson
Updated over a week ago

How much notice do I need to give if I decide to leave the platform?

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Written by Iain Donaldson
Updated over a week ago

What happens if a therapist breaks a part of their contractual agreement with Harley Therapy?

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Written by Iain Donaldson
Updated over a week ago

Terms and conditions for therapists

Terms and conditions for working as a therapist at Harley Therapy
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Written by Iain Donaldson
Updated over a week ago
Working with clients

Do clients tend to book for ongoing sessions?

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Written by Iain Donaldson
Updated over a week ago

What sort of clients does Harley Therapy attract?

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Written by Iain Donaldson
Updated over a week ago

Can I work with clients more than once a week?

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Written by Iain Donaldson
Updated over a week ago

Do all my clients come see me in person?

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Written by Iain Donaldson
Updated over a week ago

How do clients find my profile?

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Written by Iain Donaldson
Updated over a week ago

What should I do when a client books a session with me?

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Written by Iain Donaldson
Updated over a week ago

Why am I not getting more bookings?

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Written by Iain Donaldson
Updated over a week ago

Are there any requirements I must meet during a first session with a client?

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Written by Iain Donaldson
Updated over a week ago

What happens if a client books with me but I don't feel we are a match?

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Written by Iain Donaldson
Updated over a week ago

What is the protocol to follow after a session with a client?

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Written by Iain Donaldson
Updated over a week ago

Do I have direct access to my client?

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Written by Iain Donaldson
Updated over a week ago

My client has asked for a medical report, letter, etc. How do I arrange this through the Platform?

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Written by Iain Donaldson
Updated over a week ago

What do I do if a client asks to see my privately?

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Written by Iain Donaldson
Updated over a week ago

What do I do if a client tries to pay me privately?

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Written by Iain Donaldson
Updated over a week ago

What do I do if a client finds and contacts me outside of the platform?

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Written by Iain Donaldson
Updated over a week ago

How do I set up a new appointment for my client?

Adding a manual appointment for an existing client Create a new session Book a session
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Written by Iain Donaldson
Updated over a week ago

Can I bring an existing client on to the platform?

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Written by Iain Donaldson
Updated over a week ago

What do I do if a client offers me a gift or a cash tip?

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Written by Iain Donaldson
Updated over a week ago

What are the rules and boundaries clients are advised of in order to protect your therapists?

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Written by Iain Donaldson
Updated over a week ago

How does Harley Therapy protect me from clients who overstep professional or even legal boundaries?

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Written by Iain Donaldson
Updated over a week ago

What do I do if a client threatens me?

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Written by Iain Donaldson
Updated over a week ago

What are my obligations regarding client records and managing risk?

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Written by Iain Donaldson
Updated over a week ago