Help for therapists

How to offer discounted or low-fee sessions for clients

How to set up a different session cost for a specific client, offer reduced fees or income-based fees - without changing your standard rates

Written by Krystal Williams
Updated over a week ago

How to add phone and online sessions to your profile and working times

Add remote session locations to your availability in under one minute

Written by Krystal Williams
Updated over a week ago

How to mark my vacation in my calendar so that I do not receive new bookings on these dates

Add one-off unavailable times and dates to your calendar

Written by Krystal Williams
Updated over a week ago

Offering free support sessions for frontline workers

Find out what the criteria is for clients receiving one-off free support sessions, how to offer free support sessions for NHS staff and more

Written by Krystal Williams
Updated over a week ago

How to remove in-person availability from your working times

Turn off the ability for clients to book in-person sessions with you by removing this option from your calendar (in one click)

Written by Krystal Williams
Updated over a week ago

Practical tips for therapists offering online and phone sessions

Prepare for remote working with clients online and by phone

Written by Krystal Williams
Updated over a week ago

How to offer remote online or phone sessions to existing clients only

Create online or phone sessions with existing Harley Therapy clients

Written by Krystal Williams
Updated over a week ago

What do I do if a client books for an individual session but then attends with their partner?

Converting an individual relationship to a couple

Written by Iain
Updated over a week ago

If a client's sessions are paid for by someone else how can they start paying for sessions themselves?

Migrating a 3rd party relationship to a first party one

Written by Iain
Updated over a week ago

How far in advance can clients book a session?

Understanding what notice you'll get for a booking and how to manage this via your preferences

Written by Iain
Updated over a week ago

Setting up your working locations

Defining where you work and the type of sessions you offer

Written by Iain
Updated over a week ago

Adding a link to my profile from my own website

How to link to your profile on harleytherapy.com from your own website

Written by Iain
Updated over a week ago

I have a negative Stripe account balance - how can I fix this?

Your options when your Stripe balance is negative due to sessions being refunded

Written by Iain
Updated over a week ago

What do I do when I finish work with a client?

How to mark a relationship as ended or hide a client you are not working with in your dashboard

Written by Iain
Updated over a week ago

How do I set up my therapist account to allow different client types to book?

Setting different session fees for individual, couples and group therapy and understanding how to manage sessions with more than 1 attendee

Written by Iain
Updated over a week ago

How to improve my therapist profile

6 simple ways to make your therapist profile stand out from the crowd

Written by Iain
Updated over a week ago

What sorts of therapists work with Harley Therapy?

Written by Iain
Updated over a week ago

Do I have to offer online therapy to be a Harley therapist?

Written by Iain
Updated over a week ago

What elements do I need in place to register with your platform?

Written by Iain
Updated over a week ago

Can I still maintain my private practice and be a Harley therapist?

Written by Iain
Updated over a week ago

What is the required investment to list my practice on your platform?

Written by Iain
Updated over a week ago

How will the platform improve my practice?

Written by Iain
Updated over a week ago

Is there a fee if I then decide I'd like to pause or delete my account?

Written by Iain
Updated over a week ago

What are the standards I must adhere to should I choose to be a Harley therapist?

Written by Iain
Updated over a week ago

What could result in Harley Therapy removing a therapist from their site?

Written by Iain
Updated over a week ago

What are my privacy obligations?

Written by Iain
Updated over a week ago

How much notice do I need to give if I decide to leave the platform?

Written by Iain
Updated over a week ago

What happens if a therapist breaks a part of their contractual agreement with Harley Therapy?

Written by Iain
Updated over a week ago

Terms and conditions for therapists

Terms and conditions for working as a therapist at Harley Therapy

Written by Iain
Updated over a week ago

What questions are included in the client self-assessment questionnaire?

Self-assessments include questions from the “Patient Health Questionnaire (PHQ9)” and the “Generalised Anxiety Disorder Assessment (GAD7)”

Written by Krystal Williams
Updated over a week ago

Book an individual session for a couple you work with

Written by Aurélie
Updated over a week ago

Can I advertise in-person sessions to new clients during the COVID-19 outbreak?

Guidance on returning to in-person work and the coronavirus risk assessment required to offer in-person sessions through harleytherapy.com

Written by Iain
Updated over a week ago

Do clients tend to book for ongoing sessions?

Written by Iain
Updated over a week ago

What sort of clients does Harley Therapy attract?

Written by Iain
Updated over a week ago

Can I work with clients more than once a week?

Written by Iain
Updated over a week ago

Do all my clients come see me in person?

Written by Iain
Updated over a week ago

How do clients find my profile?

Written by Iain
Updated over a week ago

What should I do when a client books a session with me?

Written by Iain
Updated over a week ago

Why am I not getting more bookings?

Written by Iain
Updated over a week ago

Are there any requirements I must meet during a first session with a client?

Written by Iain
Updated over a week ago

What happens if a client books with me but I don't feel we are a match?

Written by Iain
Updated over a week ago

What is the protocol to follow after a session with a client?

Written by Iain
Updated over a week ago

Do I have direct access to my client?

Written by Iain
Updated over a week ago

My client has asked for a medical report, letter, etc. How do I arrange this through the Platform?

Written by Iain
Updated over a week ago

What do I do if a client asks to see my privately?

Written by Iain
Updated over a week ago

What do I do if a client tries to pay me privately?

Written by Iain
Updated over a week ago

What do I do if a client finds and contacts me outside of the platform?

Written by Iain
Updated over a week ago

How do I set up a new appointment for my client?

Adding a manual appointment for an existing client Create a new session Book a session

Written by Iain
Updated over a week ago

Can I bring an existing client on to the platform?

Written by Iain
Updated over a week ago

What do I do if a client offers me a gift or a cash tip?

Written by Iain
Updated over a week ago

What are the rules and boundaries clients are advised of in order to protect your therapists?

Written by Iain
Updated over a week ago

How does Harley Therapy protect me from clients who overstep professional or even legal boundaries?

Written by Iain
Updated over a week ago

What do I do if a client threatens me?

Written by Iain
Updated over a week ago

What are my obligations regarding client records and managing risk?

Written by Iain
Updated over a week ago

What is Stripe and why do I need an account?

Why we use Stripe to collect payments and what you need to sign up

Written by Iain
Updated over a week ago

What if I can't connect my Stripe account?

Fixing issues when signing up as a therapist to harleytherapy.com

Written by Iain
Updated over a week ago

How many specialities should I list?

Written by Iain
Updated over a week ago

Why is my profile not appearing higher in client searches?

Helping understand where you will appear in client searches on Harley Therapy

Written by Iain
Updated over a week ago

My profile is not listed. How do I get it back up and running?

Written by Iain
Updated over a week ago

What can I do to make sure my profile on your site is the best it can be?

Written by Iain
Updated over a week ago

I've been told my written profile is not acceptable. Can you explain why?

Written by Iain
Updated over a week ago

My photo has not been accepted. Why is this?

Written by Iain
Updated over a week ago

Can I link my profile to my personal website?

Written by Iain
Updated over a week ago

I'd like to change the password my profile is associated with. How do I do this?

Written by Iain
Updated over a week ago

How does Harley Therapy use my information?

Written by Iain
Updated over a week ago

How does Harley Therapy protect my privacy?

Written by Iain
Updated over a week ago

Account status

Understanding your account status

Written by Iain
Updated over a week ago

What does the "% of clients return" description on therapists' profiles mean?

How the client return rate is calculated

Written by Iain
Updated over a week ago

What is Harley Therapy's review policy and can I respond to client reviews?

Who can leave reviews, Harley Therapy's review policy, how to flag reviews for removal, and how to respond to reviews shown on your profile

Written by Sheri
Updated over a week ago

How can I help the platform find me more clients?

Written by Iain
Updated over a week ago

How does the star ratings system work?

Written by Iain
Updated over a week ago

How do I improve my rankings?

Written by Iain
Updated over a week ago

How do I improve my star ratings?

Written by Iain
Updated over a week ago

What do I do if I think I have been given a poor review unfairly?

Written by Iain
Updated over a week ago

What are your commission fees?

What are the costs for therapists to receive client referrals?

Written by Iain
Updated over a week ago

How does the HT commission system work?

Written by Iain
Updated over a week ago

When do I receive payment?

Written by Iain
Updated over a week ago

How do I get paid for a session I agreed to do when the client payment failed?

How to get paid if you decide to honour a client appointment even if their payment failed

Written by Iain
Updated over a week ago

What methods can I receive payment by?

Written by Iain
Updated over a week ago

Can I charge a lower fee for online work than in-person sessions?

Written by Iain
Updated over a week ago

What rates do you advise I charge my clients?

Written by Iain
Updated over a week ago

What are the cancellation policies for clients?

Written by Iain
Updated over a week ago

What do I do when a client cancels at the last minute, or does not show up for his or her appointment?

Written by Iain
Updated over a week ago

I want to change my fee, how will this affect existing clients?

How to change your fee/rates and still charge existing clients the old fee/rates or make allow a specific client to have a different fee

Written by Iain
Updated over a week ago

What if I need to cancel a session due to illness or personal emergency?

Written by Iain
Updated over a week ago

I need to take a planned absence. What is the protocol?

Written by Iain
Updated over a week ago

Calendar Overview

What the various parts of our calendar show about your schedule

Written by Iain
Updated over a week ago

Setting up your working times

Navigating the calendar to allow you to set your availability

Written by Iain
Updated over a week ago

Viewing your calendar when outside your normal timezone

What happens when I go to another country and view my calendar

Written by Iain
Updated over a week ago

Why are my working times showing as one hour later or earlier some weeks but not in others?

Viewing your calendar when you are not in your home timezone

Written by Iain
Updated over a week ago

Connecting my Google Calendar

Using your google calendar to manage your unavailable times

Written by Iain
Updated over a week ago

I suddenly can't access my profile. Why won't my login details work?

Written by Iain
Updated over a week ago

How can I offer online therapy sessions by video?

The video services we support and how to set up your availability (Skype, Zoom, VSee, Doxy.me, Facetime, Whatsapp, Google Duo)

Written by Iain
Updated over a week ago

Who is Harley Therapy?

Written by Iain
Updated over a week ago

What accreditations does Harley Therapy hold?

Written by Iain
Updated over a week ago

I have seen another Harley Therapy website, are you the same company?

Written by Iain
Updated over a week ago

What makes the Harley Therapy platform different to other online websites for therapists seeking clients?

Written by Iain
Updated over a week ago