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Help for therapists
Help for therapists
Questions and answers for current and prospective therapists
+1
97 articles in this collection
Written by
Iain,
Sheri,
Aurélie
and 1 other
How to offer discounted or low-fee sessions for clients
How to set up a different session cost for a specific client, offer reduced fees or income-based fees - without changing your standard rates
Written by
Krystal Williams
Updated over a week ago
How to add phone and online sessions to your profile and working times
Add remote session locations to your availability in under one minute
Written by
Krystal Williams
Updated over a week ago
How to mark my vacation in my calendar so that I do not receive new bookings on these dates
Add one-off unavailable times and dates to your calendar
Written by
Krystal Williams
Updated over a week ago
Offering free support sessions for frontline workers
Find out what the criteria is for clients receiving one-off free support sessions, how to offer free support sessions for NHS staff and more
Written by
Krystal Williams
Updated over a week ago
How to remove in-person availability from your working times
Turn off the ability for clients to book in-person sessions with you by removing this option from your calendar (in one click)
Written by
Krystal Williams
Updated over a week ago
Practical tips for therapists offering online and phone sessions
Prepare for remote working with clients online and by phone
Written by
Krystal Williams
Updated over a week ago
How to offer remote online or phone sessions to existing clients only
Create online or phone sessions with existing Harley Therapy clients
Written by
Krystal Williams
Updated over a week ago
What do I do if a client books for an individual session but then attends with their partner?
Converting an individual relationship to a couple
Written by
Iain
Updated over a week ago
If a client's sessions are paid for by someone else how can they start paying for sessions themselves?
Migrating a 3rd party relationship to a first party one
Written by
Iain
Updated over a week ago
How far in advance can clients book a session?
Understanding what notice you'll get for a booking and how to manage this via your preferences
Written by
Iain
Updated over a week ago
Setting up your working locations
Defining where you work and the type of sessions you offer
Written by
Iain
Updated over a week ago
Adding a link to my profile from my own website
How to link to your profile on harleytherapy.com from your own website
Written by
Iain
Updated over a week ago
I have a negative Stripe account balance - how can I fix this?
Your options when your Stripe balance is negative due to sessions being refunded
Written by
Iain
Updated over a week ago
What do I do when I finish work with a client?
How to mark a relationship as ended or hide a client you are not working with in your dashboard
Written by
Iain
Updated over a week ago
How do I set up my therapist account to allow different client types to book?
Setting different session fees for individual, couples and group therapy and understanding how to manage sessions with more than 1 attendee
Written by
Iain
Updated over a week ago
How to improve my therapist profile
6 simple ways to make your therapist profile stand out from the crowd
Written by
Iain
Updated over a week ago
Becoming a Harley Therapist
What sorts of therapists work with Harley Therapy?
Written by
Iain
Updated over a week ago
Do I have to offer online therapy to be a Harley therapist?
Written by
Iain
Updated over a week ago
What elements do I need in place to register with your platform?
Written by
Iain
Updated over a week ago
Can I still maintain my private practice and be a Harley therapist?
Written by
Iain
Updated over a week ago
What is the required investment to list my practice on your platform?
Written by
Iain
Updated over a week ago
How will the platform improve my practice?
Written by
Iain
Updated over a week ago
Is there a fee if I then decide I'd like to pause or delete my account?
Written by
Iain
Updated over a week ago
What are the standards I must adhere to should I choose to be a Harley therapist?
Written by
Iain
Updated over a week ago
What could result in Harley Therapy removing a therapist from their site?
Written by
Iain
Updated over a week ago
What are my privacy obligations?
Written by
Iain
Updated over a week ago
How much notice do I need to give if I decide to leave the platform?
Written by
Iain
Updated over a week ago
What happens if a therapist breaks a part of their contractual agreement with Harley Therapy?
Written by
Iain
Updated over a week ago
Terms and conditions for therapists
Terms and conditions for working as a therapist at Harley Therapy
Written by
Iain
Updated over a week ago
Working with clients
What questions are included in the client self-assessment questionnaire?
Self-assessments include questions from the “Patient Health Questionnaire (PHQ9)” and the “Generalised Anxiety Disorder Assessment (GAD7)”
Written by
Krystal Williams
Updated over a week ago
Book an individual session for a couple you work with
Written by
Aurélie
Updated over a week ago
Can I advertise in-person sessions to new clients during the COVID-19 outbreak?
Guidance on returning to in-person work and the coronavirus risk assessment required to offer in-person sessions through harleytherapy.com
Written by
Iain
Updated over a week ago
Do clients tend to book for ongoing sessions?
Written by
Iain
Updated over a week ago
What sort of clients does Harley Therapy attract?
Written by
Iain
Updated over a week ago
Can I work with clients more than once a week?
Written by
Iain
Updated over a week ago
Do all my clients come see me in person?
Written by
Iain
Updated over a week ago
How do clients find my profile?
Written by
Iain
Updated over a week ago
What should I do when a client books a session with me?
Written by
Iain
Updated over a week ago
Why am I not getting more bookings?
Written by
Iain
Updated over a week ago
Are there any requirements I must meet during a first session with a client?
Written by
Iain
Updated over a week ago
What happens if a client books with me but I don't feel we are a match?
Written by
Iain
Updated over a week ago
What is the protocol to follow after a session with a client?
Written by
Iain
Updated over a week ago
Do I have direct access to my client?
Written by
Iain
Updated over a week ago
My client has asked for a medical report, letter, etc. How do I arrange this through the Platform?
Written by
Iain
Updated over a week ago
What do I do if a client asks to see my privately?
Written by
Iain
Updated over a week ago
What do I do if a client tries to pay me privately?
Written by
Iain
Updated over a week ago
What do I do if a client finds and contacts me outside of the platform?
Written by
Iain
Updated over a week ago
How do I set up a new appointment for my client?
Adding a manual appointment for an existing client Create a new session Book a session
Written by
Iain
Updated over a week ago
Can I bring an existing client on to the platform?
Written by
Iain
Updated over a week ago
What do I do if a client offers me a gift or a cash tip?
Written by
Iain
Updated over a week ago
What are the rules and boundaries clients are advised of in order to protect your therapists?
Written by
Iain
Updated over a week ago
How does Harley Therapy protect me from clients who overstep professional or even legal boundaries?
Written by
Iain
Updated over a week ago
What do I do if a client threatens me?
Written by
Iain
Updated over a week ago
What are my obligations regarding client records and managing risk?
Written by
Iain
Updated over a week ago
Manage your profile
What is Stripe and why do I need an account?
Why we use Stripe to collect payments and what you need to sign up
Written by
Iain
Updated over a week ago
What if I can't connect my Stripe account?
Fixing issues when signing up as a therapist to harleytherapy.com
Written by
Iain
Updated over a week ago
How many specialities should I list?
Written by
Iain
Updated over a week ago
Why is my therapist profile not appearing higher in search results?
Helping understand where you will appear in client searches on Harley Therapy
Written by
Iain
Updated over a week ago
My profile is not listed. How do I get it back up and running?
Written by
Iain
Updated over a week ago
What can I do to make sure my profile on your site is the best it can be?
Written by
Iain
Updated over a week ago
I've been told my written profile is not acceptable. Can you explain why?
Written by
Iain
Updated over a week ago
My photo has not been accepted. Why is this?
Written by
Iain
Updated over a week ago
Can I link my profile to my personal website?
Written by
Iain
Updated over a week ago
I'd like to change the password my profile is associated with. How do I do this?
Written by
Iain
Updated over a week ago
How does Harley Therapy use my information?
Written by
Iain
Updated over a week ago
How does Harley Therapy protect my privacy?
Written by
Iain
Updated over a week ago
Rankings and Ratings
Account status
Understanding your account status
Written by
Iain
Updated over a week ago
What does the "% of clients return" description on therapists' profiles mean?
How the client return rate is calculated
Written by
Iain
Updated over a week ago
What is Harley Therapy's review policy and can I respond to client reviews?
Who can leave reviews, Harley Therapy's review policy, how to flag reviews for removal, and how to respond to reviews shown on your profile
Written by
Sheri
Updated over a week ago
How can I help the platform find me more clients?
Written by
Iain
Updated over a week ago
How does the star ratings system work?
Written by
Iain
Updated over a week ago
How do I improve my rankings?
Written by
Iain
Updated over a week ago
How do I improve my star ratings?
Written by
Iain
Updated over a week ago
What do I do if I think I have been given a poor review unfairly?
Written by
Iain
Updated over a week ago
Payments and cancellations
What are your commission fees?
What are the costs for therapists to receive client referrals?
Written by
Iain
Updated over a week ago
How does the HT commission system work?
Written by
Iain
Updated over a week ago
When do I receive payment?
Written by
Iain
Updated over a week ago
How do I get paid for a session I agreed to do when the client payment failed?
How to get paid if you decide to honour a client appointment even if their payment failed
Written by
Iain
Updated over a week ago
What methods can I receive payment by?
Written by
Iain
Updated over a week ago
Can I charge a lower fee for online work than in-person sessions?
Written by
Iain
Updated over a week ago
What rates do you advise I charge my clients?
Written by
Iain
Updated over a week ago
What are the cancellation policies for clients?
Written by
Iain
Updated over a week ago
What do I do when a client cancels at the last minute, or does not show up for his or her appointment?
Written by
Iain
Updated over a week ago
I want to change my fee, how will this affect existing clients?
How to change your fee/rates and still charge existing clients the old fee/rates or make allow a specific client to have a different fee
Written by
Iain
Updated over a week ago
What if I need to cancel a session due to illness or personal emergency?
Written by
Iain
Updated over a week ago
I need to take a planned absence. What is the protocol?
Written by
Iain
Updated over a week ago
Managing Your Calendar
Calendar Overview
What the various parts of our calendar show about your schedule
Written by
Iain
Updated over a week ago
Setting up your working times
Navigating the calendar to allow you to set your availability
Written by
Iain
Updated over a week ago
Viewing your calendar when outside your normal timezone
What happens when I go to another country and view my calendar
Written by
Iain
Updated over a week ago
Why are my working times showing as one hour later or earlier some weeks but not in others?
Viewing your calendar when you are not in your home timezone
Written by
Iain
Updated over a week ago
Connecting my Google Calendar
Using your google calendar to manage your unavailable times
Written by
Iain
Updated over a week ago
Technical issues
I suddenly can't access my profile. Why won't my login details work?
Written by
Iain
Updated over a week ago
How can I offer online therapy sessions by video?
The video services we support and how to set up your availability (Skype, Zoom, VSee, Doxy.me, Facetime, Whatsapp, Google Duo)
Written by
Iain
Updated over a week ago
About Harley Therapy
Who is Harley Therapy?
Written by
Iain
Updated over a week ago
What accreditations does Harley Therapy hold?
Written by
Iain
Updated over a week ago
I have seen another Harley Therapy website, are you the same company?
Written by
Iain
Updated over a week ago
What makes the Harley Therapy platform different to other online websites for therapists seeking clients?
Written by
Iain
Updated over a week ago