All Collections
Help for therapists
Questions and answers for current and prospective therapists
Offering free support sessions for frontline workers
How far in advance can clients book a session?
What sorts of therapists work with Harley Therapy?
Do I have to offer online therapy to be a Harley therapist?
What elements do I need in place to register with your platform?
Can I still maintain my private practice and be a Harley therapist?
What is the required investment to list my practice on your platform?
How will the platform improve my practice?
Is there a fee if I then decide I'd like to pause or delete my account?
What are the standards I must adhere to should I choose to be a Harley therapist?
What could result in Harley Therapy removing a therapist from their site?
What are my privacy obligations?
How much notice do I need to give if I decide to leave the platform?
What happens if a therapist breaks a part of their contractual agreement with Harley Therapy?
Terms and conditions for therapists
What questions are included in the client self-assessment questionnaire?
Book an individual session for a couple you work with
Can I advertise in-person sessions to new clients during the COVID-19 outbreak?
Do clients tend to book for ongoing sessions?
What sort of clients does Harley Therapy attract?
Can I work with clients more than once a week?
Do all my clients come see me in person?
How do clients find my profile?
What should I do when a client books a session with me?
Why am I not getting more bookings?
Are there any requirements I must meet during a first session with a client?
What happens if a client books with me but I don't feel we are a match?
What is the protocol to follow after a session with a client?
Do I have direct access to my client?
My client has asked for a medical report, letter, etc. How do I arrange this through the Platform?
What do I do if a client asks to see my privately?
What do I do if a client tries to pay me privately?
What do I do if a client finds and contacts me outside of the platform?
How do I set up a new appointment for my client?
Can I bring an existing client on to the platform?
What do I do if a client offers me a gift or a cash tip?
What are the rules and boundaries clients are advised of in order to protect your therapists?
How does Harley Therapy protect me from clients who overstep professional or even legal boundaries?
What do I do if a client threatens me?
What are my obligations regarding client records and managing risk?
How do I set up my therapist account to allow different client types to book?
Booking Follow-up Sessions for NHS Staff
Practical tips for therapists offering online and phone sessions
Change an Individual Relationship to a Couples Relationship
If a client's sessions are paid for by someone else how can they start paying for sessions themselves?
What do I do when I finish work with a client?
What is Stripe and why do I need an account?
What if I can't connect my Stripe account?
How many specialities should I list?
Why is my therapist profile not appearing higher in search results?
My profile is not listed. How do I get it back up and running?
What can I do to make sure my profile on your site is the best it can be?
I've been told my written profile is not acceptable. Can you explain why?
My photo has not been accepted. Why is this?
Can I link my profile to my personal website?
I'd like to change the password my profile is associated with. How do I do this?
How does Harley Therapy use my information?
How does Harley Therapy protect my privacy?
How to improve my therapist profile
Adding a link to my profile from my own website
Account status
What does the "% of clients return" description on therapists' profiles mean?
What is Harley Therapy's review policy and can I respond to client reviews?
How can I help the platform find me more clients?
How does the star ratings system work?
How do I improve my rankings?
How do I improve my star ratings?
What do I do if I think I have been given a poor review unfairly?
What are your commission fees?
How does the HT commission system work?
When do I receive payment?
How do I get paid for a session I agreed to do when the client payment failed?
What methods can I receive payment by?
Can I charge a lower fee for online work than in-person sessions?
What rates do you advise I charge my clients?
What are the cancellation policies for clients?
What do I do when a client cancels at the last minute, or does not show up for his or her appointment?
I want to change my fee, how will this affect existing clients?
What if I need to cancel a session due to illness or personal emergency?
I need to take a planned absence. What is the protocol?
I would like to raise my rates. What is the protocol around this?
How to offer discounted or higher-fee sessions for specific clients
I have a negative Stripe account balance - how can I fix this?
How do I know I've been paid for a session?
Calendar Overview
Setting up your working times
Viewing your calendar when outside your normal timezone
Why are my working times showing as one hour later or earlier some weeks but not in others?
Connecting my Google Calendar
How to mark my vacation in my calendar so that I do not receive new bookings on these dates
How to remove in-person availability from your working times
How to offer remote online or phone sessions to existing clients only
How can I offer online therapy sessions by video?
Setting up your working locations
How to add phone and online sessions to your profile and working times