Help for therapists

Questions and answers for current and prospective therapists

97 articles
Iain avatarKrystal Williams avatarAurélie avatar+1
Written by Iain, Krystal Williams, Aurélie and 1 other

How to offer discounted or low-fee sessions for clients

How to set up a different session cost for a specific client, offer reduced fees or income-based fees - without changing your standard rates
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Written by Krystal Williams. Updated over a week ago

How to add phone and online sessions to your profile and working times

Add remote session locations to your availability in under one minute
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Written by Krystal Williams. Updated over a week ago

How to mark my vacation in my calendar so that I do not receive new bookings on these dates

Add one-off unavailable times and dates to your calendar
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Written by Krystal Williams. Updated over a week ago

Offering free support sessions for frontline workers

Find out what the criteria is for clients receiving one-off free support sessions, how to offer free support sessions for NHS staff and more
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Written by Krystal Williams. Updated over a week ago

How to remove in-person availability from your working times

Turn off the ability for clients to book in-person sessions with you by removing this option from your calendar (in one click)
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Written by Krystal Williams. Updated over a week ago

Practical tips for therapists offering online and phone sessions

Prepare for remote working with clients online and by phone
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Written by Krystal Williams. Updated over a week ago

How to offer remote online or phone sessions to existing clients only

Create online or phone sessions with existing Harley Therapy clients
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Written by Krystal Williams. Updated over a week ago

What do I do if a client books for an individual session but then attends with their partner?

Converting an individual relationship to a couple
Iain avatar
Written by Iain. Updated over a week ago

If a client's sessions are paid for by someone else how can they start paying for sessions themselves?

Migrating a 3rd party relationship to a first party one
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Written by Iain. Updated over a week ago

How far in advance can clients book a session?

Understanding what notice you'll get for a booking and how to manage this via your preferences
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Written by Iain. Updated over a week ago

Setting up your working locations

Defining where you work and the type of sessions you offer
Iain avatar
Written by Iain. Updated over a week ago

Adding a link to my profile from my own website

How to link to your profile on harleytherapy.com from your own website
Iain avatar
Written by Iain. Updated over a week ago

I have a negative Stripe account balance - how can I fix this?

Your options when your Stripe balance is negative due to sessions being refunded
Iain avatar
Written by Iain. Updated over a week ago

What do I do when I finish work with a client?

How to mark a relationship as ended or hide a client you are not working with in your dashboard
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Written by Iain. Updated over a week ago

How do I set up my therapist account to allow different client types to book?

Setting different session fees for individual, couples and group therapy and understanding how to manage sessions with more than 1 attendee
Iain avatar
Written by Iain. Updated over a week ago

How to improve my therapist profile

6 simple ways to make your therapist profile stand out from the crowd
Iain avatar
Written by Iain. Updated over a week ago