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What do I do if a client finds and contacts me outside of the platform?
What do I do if a client finds and contacts me outside of the platform?
Iain avatar
Written by Iain
Updated over a week ago

We have intentionally made our ongoing commission fee low to encourage therapists to stay on our platform and ask new clients to book using it. We handle credit card processing, ensuring you are paid for all sessions. And our platform makes things easier for you, with our one-click rebooking tool in your practice management app saving you time wasted on phone calls and emails.

If a client contacts you directly, even if they saw your details first on the platform, this is not considered be a conflict of interest and will not result in your account being suspended.

To take advantage of the auto-payments facility, and practice management app with 1-click rebooking, you are encouraged to bring these clients onto the platform. You can do this by sending them an email link to sign up - this is located in the therapist app under ‘Clients'.

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