What should I do when I receive a new client?
How do I rearrange a client's session?
I'm not the best fit for a Client
How do I cancel a Client's session?
What do I do when I finish work with a client?
How do Reserved Slots work?
Are there any requirements I must meet during a first session with a client?
What is the protocol to follow after a session with a client?
Do I have direct access to my client?
How far in advance can clients book a session?
Can I work with clients more than once a week?
Can I bring an existing client on to the platform?
Booking Follow-up Sessions for NHS Staff
Offering free support sessions for frontline workers
How to book follow-up sessions if my client is using a voucher?
How do I set up my therapist account to allow different client types to book?
Change an Individual Relationship to a Couples Relationship
Book an individual session for a couple you work with
How to create a relationship where a third party will be paying for the attendee's sessions
If a client's sessions are paid for by someone else how can they start paying for sessions themselves?
Why can't I find my client's name in my Clients list?
Are the self-assessment questionnaires mandatory?
A client hasn't completed their initial self-assessment questionnaire
What questions are included in the initial client self-assessment questionnaire?
What multiple-choice questions are included in the ongoing client self-assessment questionnaire?
Where can I find my client's home address?
Practical tips for therapists offering online and phone sessions
What are my obligations regarding client records and managing risk?
What do I do if a client threatens me?
What are the rules and boundaries clients are advised of in order to protect your therapists?
How does Harley Therapy protect me from clients who overstep professional or even legal boundaries?
What do I do if a client offers me a gift or a cash tip?
What do I do if a client finds and contacts me outside of the platform?
What do I do if a client tries to pay me privately?
What do I do if a client asks to see my privately?