When you set your fees in your therapist profile, these are the fees that all clients will be charged for sessions.
If you change your fee and have any existing clients, any sessions they have booked but not yet paid for will attract this new fee.
Existing clients can continue to be charged the same rates by setting custom fees before updating your default fees for new clients. It is recommended to set custom fees for existing clients before updating your fees for new clients to avoid unintended overcharges or confusion for existing clients.
If you are making your rates higher for your existing clients as well as new clients, we expect that you will discuss any increases with your existing clients well in advance, being mindful of the clinical impact this might have.
If you'd like to keep existing clients on your old fee, or if you wish to change the fee for a specific client, you will need to add a custom fee to the relationship for that client in your dashboard.
To do this, first, select the client in your Clients list to open the client card in your dashboard :
Select the Relationships tab on the left-hand side, and then click on the relationship where you would like to change the fee ("Individual Adult (18+)" in the example below) :
On the next page shown, click on the Modify button to change the fee for this specific client relationship :
You will then be able to enter the fee you wish to charge the client for sessions booked under this relationship :
Once updated, click the Save button, and the new fee will be shown as added :
At any time you can change the fee for this specific client by clicking on Modify or revert them to your standard fee by clicking on the Revert to standard fee button.
You can also use the one-off custom fee option for specific sessions, which allows flexibility for unique circumstances, such as longer-than-usual sessions or specific approaches.
This new fee will apply to any sessions already booked but not paid for. If you enter the same amount as your current standard fee this means that the client will still be charged the same amount as they are now even if you change your standard fee - it will lock them to the previous fee for the duration of their relationship with you.
Setting client-specific fees before updating your default rates ensures that existing clients are not affected by the changes, and you may wish to add custom fees to relationships as you recieve clients to save time if you regularly review your fees for new clients each year.
We attempt to take payments from clients 48 and 24 hours ahead of their session time and ask them to update their payment details and manually make payment via their account if we encounter any issues.
So if a session is not yet paid for this new rate will be charged when the client makes a payment or our system takes the charge automatically.
You can use this feature to offer a client sessions at a discounted rate from your normal fee. Note that all platform commissions still apply irrespective of the rate charged.
Additionally, a service fee of 6% or a minimum of £5.95 applies to all sessions, regardless of the rate charged.