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Practical tips for therapists offering online and phone sessions
Practical tips for therapists offering online and phone sessions

Prepare for remote working with clients online and by phone

Krystal Williams avatar
Written by Krystal Williams
Updated over a week ago

The following suggestions have been shared by Harley Therapy therapists, and while we understand that everyone will have their own preferred ways of working, we hope that these practical tips prove useful, and potentially offer the odd suggestion you have not previously considered. 

Starting the session

  • Agree on the process to start the session. Harley Therapy clients are sent your remote contact details and are advised to contact you at the time of their session, but if you do not hear from the client at the time of the session, please reach out to them using the contact details available in your Therapist Dashboard. 

Connection

  • Check that your video service is working and your internet connection is stable before each session. If your wifi connection is patchy you may want to make sure you are in the same room as your router or connect to the call using your mobile data network, if this provides a better signal.

  • Have a plan B. Decide on the process to follow should there be any technological issues. For example, should an online call disconnect, will you contact a client by phone instead, etc.

  • Make sure you disconnect properly when the call is finished. If your call is online, make sure you have closed any browser windows and signed out correctly.

  • Speak as clearly as possible!

Confidentiality

  • Jointly agree to use a safe, quiet and private environment for each session.

  • Jointly agree to use headphones to protect privacy and confidentiality when meeting online (and to improve sound quality). 

Avoid distractions

  • Turn off notifications on your mobile phone/laptop/app during the session. 

  • Ensure that any other phones/alarms are switched off or unplugged.

  • Ensure you will not be disturbed or interrupted by another person, or any pets or children if at home. 

  • Ensure the space around you is tidy and uncluttered, and generally how you would expect a professional space to be, as messy backgrounds can be distracting to clients and can lead to complaints. 

Camera and lighting for video calls

  • Turn off your selfie view in video calls if you are distracted by your live feed on screen, or minimise the video feed showing yourself.

  • Experiment with lighting when using a webcam. Make sure that light is coming from in front of you (not behind you) and adjust your camera to the right height for your eye line.

  • Use as big a screen as possible. It will be easier on your eyes and allow you to see your client more clearly.

Comfort

  • Wireless headphones and microphones will allow you to sit further from your screen to be more comfortable.

  • Make sure your clock is in view.

Ethics

You can also find the BACP's "working online in the counselling professions" good practice fact sheet here.

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