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See You Again Profile Badge

About the See You Again Profile Badge and why this may drop off your Profile

Sophie-Claire avatar
Written by Sophie-Claire
Updated over 9 months ago

The See You Again Badge aims to highlight the therapists where most new clients return for follow-up sessions and form successful ongoing therapeutic relationships.

This badge looks at how many clients continue follow-up sessions and how many drop out, and then compares this to the total number of new client bookings received over the last 30-90 days.

A client will need to attend at least 3 sessions to count as a returning client for this badge. There is a 30-day delay before new clients count towards this badge to give enough time for them to start follow-up sessions.

The See You Again Badge may drop off your profile if :

  • Fewer new clients continue ongoing sessions compared to the number of new clients who drop out after 1 or 2 sessions.

  • You have not received any new client bookings in the last 30-90 days.

If the badge drops off your Profile, it will be added back in due course provided most future clients return for ongoing sessions. We would also recommend the Why have I lost a Profile badge? article here.

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