If your accreditation or registration is not renewed, we would unfortunately need to stop marketing your Profile to new clients if this resulted in you becoming unaccredited. Any existing clients would also need to be made aware, so they can then make an informed decision on if they would like to continue working with you while unaccredited.
This is because we guarantee to clients that all therapists listed on the Platform hold an accreditation with one of the professional bodies listed on our website.
We would be able to reactivate your Profile in future if your registration or accreditation was reinstated.
If you are still registered or accredited but this just hasn't been updated in your Profile, we have information here on how to update the details. If your Profile has been paused due to this, please let the team know once updated so we can reactivate your Profile.
We ask therapists to update their registration/accreditation details each time these are due for renewal so we can re-verify the information, and ensure that all therapists remain in good standing with their professional body or bodies.