Harley Therapy Platform

Iain

Krystal Williams

Sophie-Claire

Managing your Profile

How to set up a different session cost for a specific client, offer reduced fees or income-based fees without changing your standard rates

How to offer discounted or higher-fee sessions for specific clients

I would like to raise my rates. What is the protocol around this?

How to increase your fees for new clients but still charge existing clients your old rates, or charge a specific client a different fee

I want to change my fee, how will this affect existing clients?

What rates do you advise I charge my clients?

Can I charge a lower fee for online work than in-person sessions?

Changing your Fees

6 simple ways to make your therapist profile stand out from the crowd

How to improve my therapist profile

What to write about in the Public Bio section of your Profile

What should I include in my Profile Bio?

Why am I not getting more bookings?

Listing the issues you can help with, and how to appear in client searches

Why are the Specialisms and Approaches tabs important?

How do I appear higher in searches? Understanding search rankings and where you appear in client searches

What affects my position in the search results?

Choosing a suitable photo, why photos can be rejected, and errors uploading an image

What type of profile photo should I upload?

Uploading a Video to your Therapist Profile

What should I include in my Profile Video?

How to improve the likelihood of receiving new client bookings

Improving your Profile

My profile is not live. How do I get it back up and running?

Updating accreditations, which professional bodies are accepted, what to do if your registration is no longer available to select

Updating my Registration and Accreditation Details

Can I stay listed on Harley Therapy without a registration or accreditation in place?

What happens if I let my accreditation lapse?

The different profile states, reactivating paused profiles

Profile Status

Managing your Account Status

Why is my DBS Badge not appearing?

About the Smooth Schedule Profile Badge and why this may drop off your Profile

Smooth Schedule Profile Badge

About the Speedy Response Profile Badge and why this may drop off your Profile

Speedy Response Profile Badge

About the See You Again Profile Badge and why this may drop off your Profile

See You Again Profile Badge

Number of Verified Sessions Profile Badge

Why do badges drop off, and how are these awarded to Therapist Profiles?

Why have I lost a Profile badge?

Profile Badges

What is the retention rate and how is this calculated?

Why does my Profile say "X out of 10 Clients Return"?

How does the star ratings system work?

How do I improve my star ratings?

How do Clients share feedback or add a rating in my Profile

How can my Client leave a review?

Who can leave reviews, Harley Therapy's review policy, how to flag reviews for removal, and how to respond to reviews shown on your profile

What is Harley Therapy's review policy and can I respond to client reviews?

What do I do if I think I have been given a poor review unfairly?

Reviews & Ratings

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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