Our goal has always been to set the highest standard in client care, and to increase access to high-quality psychological support across the UK and worldwide. We choose to work with therapists who are committed and conscientious, and who adhere to the ethical framework of their accrediting body at all times.
As a self-service platform, we expect all of the therapists listed on our platform to uphold the administrative requirements of the site, and to utilise the resources available to manage their account. This includes things like prompt, polite and professional communication with clients and the team, taking payment through our booking system, and keeping your details updated and accurate. Clear guidance is given upon sign-up and we update our practitioners with any changes. Further information is always available via the Help Centre and the live chat in therapists' accounts.
All therapists are required to ensure their availability is kept up-to-date and accurate to avoid needing to cancel or rearrange any new client bookings. Unconfirmed client bookings, as well as cancellations or rearrangements due to a therapist being unavailable, can lead to a therapist's profile being permanently closed.
Our full Terms & Conditions for Therapists can be found here. All therapists are asked to agree to these Terms & Conditions when first joining the Platform and we would ask that you read through the full article to ensure you are fully informed of your obligations as a therapist listed on our Platform.
Finally, we trust that as an experienced therapist, you will use your discretion as to how to take good care of yourself within your working environment, including utilising any resources provided by your accrediting body and discussing concerns with your supervisor where needed. For further information on lone-working and personal safety, we also recommend The Suzy Lamplugh Trust who offer helpful free advice and recommendations.