If a client cancels at short notice or does not attend their session, you can complete the attendance update when this appears in your Dashboard just after the session start time. 

You will be given the option to issue a refund if you decide you wish to make an exception to the usual 48-hour cancellation policy.

If you would like to rearrange the session to carry the payment to a new date, you can use the Edit Date/Time option in the session details page prior to the session start time. If the session start time has already passed, please leave the booking as is and contact the team to request that the booking is rearranged to a new date.