Harley Therapy Platform

Sending a refund to a client, reimbursing a client, and exceptions to the cancellation policy

How do I issue a refund to a client?

How to change or update the date, time or location for a booking, and how to fix errors or correct mistakes made with session details

How do I rearrange a client's session?

How to cancel a client booking, initial session or follow-up appointment

How do I cancel a Client's session?

What to do if you are not suitable for a Client, or if they'd be better helped by a different Therapist

I'm not the best fit for a Client

Refunds, rearrangements and cancellations

What are the cancellation policies and payment terms for clients?

What do I do when a client cancels at the last minute, or does not show up for his or her appointment?

What if I need to cancel a session due to illness or personal emergency?

Updating a session that has already passed

Rearrange a session after the session start time

Sophie-Claire

Iain

Cancellations, Rearrangements & Refunds

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