What if I can't connect my Stripe account?

Fixing issues when signing up as a therapist to harleytherapy.com

Iain avatar
Written by Iain
Updated over a week ago

If connecting your stripe account to your therapist account fails for any reason here are some steps you can follow to fix the problem. 

First, sign into your Stripe dashboard, select Connect from the left-hand side menu, and then select Applications. You should see a screen similar to the one shown below :

  • If you have no entry for Harley Therapy Platform Ltd then you can skip the next step and go back to your harleytherapy.com account.

  • If you can see Harley Therapy Platform Ltd in the list, click on Revoke Access to remove the entry in the table. 

Only revoke access during your sign-up process if you have issues connecting your Stripe account. If you revoke access when you have a live therapist account on harleytherapy.com, you will no longer be able to have sessions booked with you through the platform, as we will not be able to process and send payments to you. 

Next, after you have either confirmed there is no connection active to harleytherapy.com or you have successfully revoked access, log back in to your Harley Therapy account.

After you have logged in, you will be asked to connect your Stripe account. Click on the button shown, and you should be returned to Stripe to confirm that you wish to link your accounts as shown in the screenshot below : 

To link your account click on Connect my Stripe account.

This should complete the process, and you should be returned to your therapist profile where you can continue adding the rest of your details and info about your practice.

If you see the following screen instead of the screen above then you will need to either sign in to your Stripe account by clicking on the small blue Sign in link to the very top right-hand side of the screen (just to the right above the Harley Therapy logo shown below), or alternatively you can complete the form to create a new Stripe account.

You will then be redirected to the screen shown above and can Connect your Stripe Account to return to harleytherapy.com.

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