Harley Therapy Platform

How do I check if I have been paid, and what happens if a payment fails

How do I know I've been paid for a session?

When do I receive payment?

How to get paid if you decide to honour a client appointment even if their payment failed, booking sessions in retrospect

How do I get paid for a session I agreed to do when the client payment failed?

Charging a higher or lower fee for a double length or half session

How do I book a longer or shorter session for a client?

What are the costs for therapists to receive client referrals?

What are your commission fees?

Service Fees, Commission on Session Fees, Commission Invoices

How does the HT commission system work?

Fixing issues when signing up as a therapist to harleytherapy.com

What if I can't connect my Stripe account?

What methods can I receive payment by?

Why Stripe may need to withdraw funds from your account

Why is Stripe deducting funds from me?

Change which bank account you are paid into

How do I change my bank details?

Stripe has disabled payouts or payments on my account

Your options when your Stripe balance is negative due to sessions being refunded

I have a negative Stripe account balance - how can I fix this?

Why we use Stripe to collect payments and what you need to sign up

What is Stripe and why do I need an account?

What to do if an existing client appears as a new client

Wrong commission rate charged on a booking

Finding payment information for your taxes

Where can I find a list of all payments received in the last tax year?

Sophie-Claire

Iain

Commission, Payments & Stripe Queries

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