All Collections
Help for therapists
Manage your profile
What is Stripe and why do I need an account?
What is Stripe and why do I need an account?
Why we use Stripe to collect payments and what you need to sign up
Iain avatar
Written by Iain
Updated over a week ago

Stripe is a global payments platform trusted by over 100,000+ businesses in 100+ countries and across nearly every industry.

We use Stripe to process all payments on the Harley Therapy Platform.

It provides a fully secure and regulation compliant way of taking credit and debit card payments from clients. 

We use Stripe Connect which has been designed for platforms and marketplaces and is fully compliant with the latest online payment legislation so you can be assured it's safe, secure and compliant.

What if I have an existing Stripe account that I use with another marketplace?

If you have an existing account with Stripe you can just connect that - it doesn't matter if you use this for other online platforms - there's no need to create a separate account for use with us. 

All charges to clients on the platform will be identified as Harley Therapy.

What do I need to create a Stripe account?

You'll need your bank account details, personal and company information (if you are trading as a company or partnership). You'll also need to enter a website address. In some cases they may ask for more information to ensure they can validate that you are who you say you are as part of the UK's money laundering regulations.

If you don't have a website of your own, you can enter our website address ( as your profile will appear on our site once approved. 

Why do Stripe ask me to authorise them to take payments from my account as well as make deposits?

To allow for a situation where a client has booked a session for which you have already received the funds and a refund occurs (e.g. because the client cancelled 48 hours before the session) then if you have no funds in your Stripe account they need to have the ability to withdraw those funds from your account to process the refund. 

This is the only time that Stripe will take any money from your account and in most cases it will not happen as you will have funds in your account at the time.

Did this answer your question?