You will need to invite the client to create an individual relationship with that half of the couple.
If both partners (or multiple family members) will be attending individual sessions, they will need to be sent separate invites to their own email addresses for them to accept, and both clients will need payment details saved in their own accounts.
Once the clients have accepted the invites and made sure that there are payment details stored in both of their accounts, you will be able to book their individual sessions for them. We would recommend asking the clients to let you know once they have added payment details to their own accounts.
We have an article here explaining how to invite a client, as well as an article here explaining the process from the client's perspective. For managing different relationship types and understanding notification systems, ensure you are familiar with how the platform attributes sessions and sends notifications to organisers and attendees.
If one half of the couple wants to pay for their partner's sessions, please send an invite to the partner who will be paying for sessions.
Once the Organiser who will be paying for sessions has accepted the invite and added a payment card to their account, the Harley Therapy Team will then need to complete the rest of the process for you - please contact the team via email at [email protected] to request we migrate the Relationship to a 3rd Party Relationship.
When emailing the team, please include the details below :
the name of the Organiser as listed on their account
the first and last name of the Attendee
the Attendee's email address and mobile number
(optional) the Attendee's DOB and gender
We will then be able to get the set up completed for you.