Therapist star ratings are based directly on verified clients’ feedback. Clients are contacted to give honest feedback about their experience working with their therapist on an ongoing basis. Our client service team also occasionally calls clients after their first session to help us fine-tune our referral process.
We allow all of the clients using the Harley Therapy Platform to post reviews. In doing so, we hope to maintain the highest standards of quality amongst the group of therapists using our platform and to fulfil our commitment to helping new clients make informed decisions about the therapy that they choose to embark on.
As part of Harley Therapy Platform’s policy, therapists are prohibited from soliciting reviews from clients and responding to client reviews directly.