We charge 50% (including VAT) for your initial session with a client. Ongoing sessions are a very reasonable 10% (including VAT).
If you bring an existing client to our platform you will not need to pay the initial fee.
We cover all credit card fees within the commission amount so you won't pay any additional fees to Stripe who handle our credit card payments.
As an example, if you charge a customer £50 per session you will receive £25 for the first session and £45 for each subsequent session.
Payments are made into your Stripe account immediately the customer is charged. Customers are charged when they make an initial booking for a session and 48 hours before the start of a follow on session so you can always be confident a session has been paid for before it starts.
If a client's card fails they will be notified and will have time to resolve the charge before the session starts. If they don't manage to update their card the session will be cancelled and you will be notified.