All of the working times you have entered in your calendar (that have not been blocked out) will be available for clients to book. 

We have an article here explaining how to view the availability being shown to clients in your public profile.

It is the therapist's responsibility to ensure their availability is accurate, and it is vitally important to keep your working times up to date so that clients are not disappointed by having to reschedule or cancel their initial session. It takes a great deal for many clients to make that first step, so we do appreciate your support in not disappointing clients at the point of reaching out for therapy. 

By default, clients can book sessions with up to 24 hours notice :

To give an example, if it is currently 9am, and you have a slot available at 10am tomorrow, a client would be able to book this slot up to 10am this morning. They would not however be able to book a session for 8am tomorrow as this will have disappeared from your availability at 8am this morning. This is usually the reason why some of your availability for tomorrow may not be available for clients to book in your public profile. 

This notice period cannot be increased beyond 24 hours as it is a key part of our Platform to be able to offer quick and simple access to therapy sessions. The majority of our clients book their initial session between 24 and 48 hours in advance and are looking for therapists with immediate availability. 

Some clients want to be able to book even sooner, and this can be a great way to increase your visibility and client base, as many clients will sort the search results to find the next available therapists.

If you wish to offer clients the ability to book sessions with less than 24 hours notice, and if you are certain you will be able to offer sessions with less notice without needing to rearrange, you can choose one of the additional optional settings in the Preferences tab in your Profile. 

These additional settings (shown below) are to offer sessions X number of hours in advance (up to a minimum of 2 hours), or to offer sessions any time the next day as long as they are booked by X time the day before.

You will need to enable SMS alerts in the Communication section of your account to be able to select either of these options. 

To give an example, if you choose to accept bookings any time the next day if booked before 21:00, this means that if you have available slots from 08:00 in the morning on a Tuesday then clients would be able to book any of these up until 21:00 on the Monday evening. After 21:00 the advance notice required would revert to the standard 24 hours.

The 3rd option allows you to offer sessions anywhere from 23 hours to 2 hours in advance.

Please note, if you select the option to offer sessions up to 2 hours in advance, you will need to be able to confirm bookings within the hour, as unconfirmed sessions are cancelled automatically around an hour before they are due to start.

Please be aware if you offer shorter notice sessions and you have very early morning slots available, clients may book sessions while you are asleep (unless you're nocturnal, or a very early riser!).

For example, if you select the option to offer sessions with up to 2 hours notice, and you have a session available at 7am, this will be available for clients to book up to 5am, and you would need to confirm this by 6am to avoid the session being cancelled automatically due to being unconfirmed. 

You should only select a very short notice period if you know you will be able to respond to confirm the session in all circumstances. Unconfirmed bookings can be detrimental to your standing on the Platform, and repeated unconfirmed sessions will usually lead to a therapist's profile being closed. 

The Max Advance Booking Days setting in the Preferences tab in your Profile offers several options for how far in advance clients are able to book sessions with you. The default setting allows clients to book an initial session up to 3 months in advance. 

The options you can select are :

Please note that selecting the one-week option in particular will greatly limit the availability shown to clients, and can often lead to fewer bookings being received, as slots will be available for clients to book for a much shorter period of time.