Payments are transferred into your Stripe account immediately - so normally 48 hours before any follow-up sessions booked by you. We have information here on how to check if a session has been paid for.
If a client has booked their own follow-up session, the payment will be processed immediately upon booking, instead of the usual 48 hours beforehand.
Once a payment has been transferred to your Stripe account, Stripe will then pay out to your bank account according to the preferences you set up there (more info about this here). Typically payments take up to 7 days to reach your bank in our experience but this depends on your account and the options available to you.
You can view all payments received and the payouts sent to your bank account by logging into your Stripe Dashboard at https://dashboard.stripe.com/
Please note that the commission on initial sessions is 100%, which means there will not be a transfer to the therapist's Stripe account.
Payment Failures
If a payment fails, both you and the client will be notified, and the client will be asked to either update their payment details or manually submit a payment using the link in the email and SMS sent to them. The reason for payment failure will always be noted in the email sent to the Client.
We will re-attempt the payment 24 hours before the session start time, and then 12 hours before if a payment hasn't been received. The client can click the link in the SMS and emails sent to them to manually submit a payment instead if they miss these payment attempts.
If a session is not paid for, the booking will be cancelled automatically around an hour before the session is due to start. Because of this, if a payment fails, you may wish to contact the client to confirm if they are planning to submit a payment - if not, then you would be able to cancel their session to free up that slot for other clients.
In such a case that a session is cancelled, you may choose to continue the session however the responsibility of charging the client is then yours and is not something that Harley Therapy can facilitate or underwrite. You can book sessions in retrospect by clicking the Create Session option on the client's page in your account (instructions here).