You can pay for your sessions using any credit or debit card.

When you first book an initial session, we ask you to enter your card details to pay for the session and the payment will be processed immediately. A receipt will be sent via email to confirm. 

You will also be asked to agree to the Terms & Conditions for Clients found here, including the payment terms and cancellation policy. 

Please note, that we cannot take any payments over the phone, and we cannot update payment details on behalf of clients if these are sent by email. We do not accept any payments in cash or by cheque.

If you are looking to pay for someone else's sessions, please see our article here.

For follow-up sessions, the payments will be processed automatically 48 hours before the session start time.

You can cancel your session at any time up to 48 hours before the session start time without being charged for the booking. 

There is nothing you need to do once you have received your booking confirmation email as the payment will be processed automatically, but if you would like to change the card that is due to be charged, you can update this by logging into your account and going to the Payment Method tab.

Please note, that we cannot take any payments over the phone, and we cannot update payment details on behalf of clients if these are sent by email.

We have an article about booking follow-up sessions here.

If the payment fails for any reason, you will be notified by email and SMS. Both the email and SMS will contain a link to the session so you can update your details and re-attempt the payment.

The email will also note the reason for the payment failure. Common reasons for payment failures are insufficient funds, expired card details, or payments being blocked by your bank. The reason for the payment failure will be noted in the email notification sent.

We first attempt to process the payment 48 hours before the session start time. If the payment fails, we will then attempt the payment again 24 hours before the session start time, and then 12 hours before.

If the payment can't be processed, the session will be cancelled automatically by our system around an hour before the session is due to begin. If there are less than 12 hours to go before your session, you can follow the link in the email or SMS that has been sent out to you to manually submit the payment.

We cannot take any payments over the phone, and we cannot update payment details on behalf of clients if these are sent by email.

Please note, that if a payment has been blocked by your bank, you will need to contact the bank to ask them to allow the payment to be made.

We use Stripe to handle all payments. It’s a convenient, highly secure system and they don't share your sensitive credit card information (card number, expiry date or CVV code) with us so your details remain confidential and protected.

We have more information about the security of our payment system here, or you can find out more information about Stripe at https://stripe.com/gb